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Orders, shipments, delivery & returns

Orders

All Barefoot products are individually handmade, one-of-a-kind, and no two are the same. The ones you receive will differ from the photos pictured, unless indicated otherwise, in colors, dimensions and hand sewn facial expressions. If you have color preferences, please let us know at check out and we promise to do our best to fill your request, otherwise, we fill orders from our available colors. We hope you understand that we cannot accept returns on products because you did not receive the same one as pictured. We want our customers to have a positive experience at Between the Threads so it is important to us to clarify that all Barefoot products are unique in color, size and facial expression, and will vary. Please allow for these variations. The ones pictured have probably already found loving homes, but there are plenty of others waiting just for you!

Gift Notes

We offer a complimentary handwritten gift note with any order. During the check out process, after you choose your shipping option, there is a complimentary gift note box to check. Just let us know what short message you would like included in the order. Unfortunately, at this time, we are unable to offer a gift wrapping service.

Packaging

We are part of the global movement to use post-consumer waste differently, and make our best efforts towards using recycled shipping supplies. If you receive boxes with extra markings or tape on them you will know why! We reuse non recyclable materials we have received but do not purchase new bubble wrap, packing peanuts or plastics. We are conscious of not putting more into our landfills and actively recycle, reuse, repurpose and upcycle everything we possibly can for our shipments, our warehouse and our studio.

Shipping

Shipping options are automatically calculated at check out and provided for you. You can select from the USPS or UPS choices listed. Shipping costs are determined by the weight of the package and not the cost of the merchandise. We believe this gives a more accurate and fair shipping cost to the customer.

Our system automatically calculates the cost of shipments within the USA. If you are interested in delivery to an address outside of the USA, please contact us for a shipping rate quote. We are delighted to ship your international order. Just let us know what you are interested in ordering, your shipping address and any arrival time constraints.

Most orders are processed and shipped within 3 business days. We always do our best to expedite orders as quickly as possible, particularly around holiday seasons.

We will notify you when your package has shipped. If your order shipped via USPS, it will have delivery confirmation. UPS packages will receive an email link and you can track your package.

Returns

Please contact us within 14 days of receipt if there is a problem with your order. All returns will be given a return authorization number. Please do not return a package to us without a return authorization number. We aim to please our customers and provide excellent customer service, and we accept returns, but full refunds are only issued if the product is defective or due to an error on our part. Otherwise, a 15% restocking fee will be charged. Please contact us about any returns.

We hope you understand that we cannot accept returns on products because they are not the same colors as pictured on our website. Please see "Orders" above.

For questions about shipping, international orders, delivery or returns, please feel free to contact us.

 

 

 


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